SUPPORT
We stand behind our work with responsive care, warranty coverage, and long-term solutions.
SUPPORT
We Stand Behind Our Work
After delivery, we do not disappear.
A loose hinge, a stuck drawer, a ring on the stone—call us.
We fix it. No charge for the first year.
▬ What Aftercare Provides
We respond to every service request within two business days. Most issues are resolved in one visit.
▬ Care Instructions You Keep
A printed card stay
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Wood moves. Stone stains. Hardware loosens. These are not defects—they are the nature of natural materials. Our aftercare program teaches you how to maintain your piece while covering repairs that fall outside normal wear. If a drawer no longer glides, we adjust it. If a stone sealant fails, we reapply it. If you simply forgot how to care for it, we remind you.
For marble and limestone owners, we include a small care kit with every piece: a pH-neutral stone cleaner, a soft cloth, and a sample of matching sealant. For wood pieces, we include a small tin of touch-up wax in the exact finish color. These are not upsells. They are part of delivery. We want your piece to outlive you. Proper care is how that happens.
Aftercare Coverage at a Glance
Year One vs. Year Two
Issue Type | Year 1 | Year 2+ | Response |
Loose hardware | Free | Fee applies | 1 visit |
Stuck drawer | Free | Fee applies | 1 visit |
Stone sealant failure | Free | Free (materials only) | Remote or visit |
Wood crack (normal) | Free assessment | Fee applies | Depends on cause |
We offer a simple warranty: if we made it wrong, we make it right. If the wood splits along a joint within the first year, we repair or replace that component. If a stone top cracks (not from impact), we replace it. These events are rare because of how we build, but they are not impossible. What we do not cover is damage from misuse, moving the piece yourself, or extreme environmental swings. That is why we give you care instructions. Follow them, and your piece will last for decades.
We offer a simple warranty: if we made it wrong, we make it right. If the wood splits along a joint within the first year, we repair or replace that component. If a stone top cracks (not from impact), we replace it. These events are rare because of how we build, but they are not impossible. What we do not cover is damage from misuse, moving the piece yourself, or extreme environmental swings. That is why we give you care instructions. Follow them, and your piece will last for decades.
